Orders

  • How do I know if I’ve completed my order?

    When you reach our Thank you page with the confirmed details of your order, it means your order was completed and we’ve got it with us. We’ll also send you an email and notification to confirm that we’ve got your order.

  • Can I replace, add or cancel an item after my order was placed?

    Unfortunately, once your order has been placed or confirmed, you won’t be able to amend it. We suggest making sure to review your order before placing it. You’ll be asked to do so during the checkout process.

  • Can I cancel my order?

    We’re sorry but you won’t be able to cancel your order once it’s been placed or confirmed

  • Can I place an order for items that are out of stock?

    Our items may sell out faster than we expect and will show up as out of stock on the app. You will not be able to order these items, but you can check back again later to see if they have become available to order.

  • Do I need to reach a minimum order amount to make a purchase using the app?

    Yes, your total order must reach at least HK$500 for you to make a purchase on the app.

  • My order was cancelled even if I didn’t initiate the cancellation. Why?

    We’re so sorry this happened, but your order might have been cancelled because your item ran out of stock way too quickly. There could also be instances where we couldn’t verify your payment details. In these cases, we would have automatically started working on your refund.

  • How will my order be transported?

    To make sure your items stay fresh and delicious, we’ll transport your order in temperature-controled vehicles.

  • Where can I find a list of allergens in your food products?

    For allergen and product information, please refer to the product packaging. We highlight items containing the following ingredients on the back of the individual packs and also in the product descriptions on the app:

    • Barley
    • Celery
    • Crustaceans
    • Eggs
    • Fish
    • Gluten
    • Lupin
    • Milk
    • Mollusks
    • Mustard
    • Nuts
    • Oats
    • Rye
    • Sesame
    • Soya
    • Sulphites
    • Wheat
  • How old should I be to be able to purchase alcohol on the app?

    In accordance with Hong Kong law, you need to be at least 18 years old to purchase and drink alcohol.

  • Product life

    Our aim is to provide the freshest products possible to all of our customers, meaning we only use high quality ingredients and a minimum number of preservatives. This does mean that some products only carry a few days life. For products with the shortest life, we will highlight the minimum number of days that we can guarantee for you next to the product description.

    For all ambient dry food product, our labelled expiry date may be shorter than what you sometimes see. This is because our food is prepared with quality ingredients and minimal preservatives. We will always endeavor to supply you with the best expiry dates that we have available. If you would like to order an item(s) in bulk, then please contact us via email: MandSHK.OnlineCustomerService@alfuttaim.com and we will be able to assist in checking stock availability and shelf life dates available for specific products.