Payment

  • What payment methods can I use?

    At the moment, you can use Visa, MasterCard debit/credit card, AMEX and Apple Pay to pay for your order.

  • How do I know if my payment transaction was successful?

    After we successfully process your payment, we’ll immediately send you an order confirmation email. If you don’t see any email from us in your inbox, please check your spam or junk folder. Alternatively, you can also check if your order status has been updated on the app. To check this, tap on the receipt icon at the bottom of your screen and check your order status under the pending tab.

  • I’m facing difficulty getting my payment through. Why is this?

    This could be due to any of the following reasons:

    • You may have indicated your card details incorrectly. This includes your name, card number, expiry date and CVV.
    • Your card issuer may have set up a block on internet transactions.
    • There might be a problem with your card. You might want to try an alternative card.

    If you need assistance on this matter, please get in touch with us by sending an email to MandSHK.OnlineCustomerService@alfuttaim.com and we’ll reply as soon as we can.

  • My order has just been cancelled because there’s a problem with it. What happened?

    We’re sorry this happened, but your order may have been cancelled because we couldn’t process your payment details. To place a new order, you can check the following payment details to ensure your order goes through:

    • Check if the card details saved in your account has the correct information – this could involve anything from the expiry date to your name
    • Make sure you’ve entered the right security code – that’s the 3-digit number on the back of your card
  • Are payments done on the app secure?

    We strive to provide our customers a secure and reliable online shopping platform. Part of this is requiring our customers to pass through a range of fraud prevention techniques and tools (3D Secure authentication) when making a purchase, these measures are designed to protect your payment information and minimise online payment associated risks. M&S reserves the right not to process transaction requests failing to pass through these online security requirements.

    If you need assistance on this matter, please get in touch with us by sending an email to MandSHK.OnlineCustomerService@alfuttaim.com and we’ll reply to you as soon as we can.