Maintaining the security of your data is a priority at Al-Futtaim, and we are committed to respecting your privacy rights. We pledge to collect and handle your data fairly and legally at all times. Al-Futtaim is also dedicated to being transparent about what data we collect about you and how we use it.
Al-Futtaim uses your personal data for electronic marketing purposes (with your consent) and may send you postal mail to update you on our latest membership benefits and promotional offers.
If you have consented to receive marketing communications from us, your personal contact details and information about your transactions on this App will be shared by M&S with Al-Futtaim Group for marketing purposes and customer research and analysis.
Al-Futtaim Group and M&S aim to update you about products & services which are of interest and relevance to you as an individual.
You have the right to opt out of receiving promotional/marketing communications from M&S and Al-Futtaim Group at any time, by:
If you choose to opt-out of promotional/marketing emails, you will still receive operational/administrative emails about your Membership, including, for example, but not limited to order confirmation, account update and profile update.
You also have the right to request for the deletion of your data, particularly where we are no longer legally required to store them. You can, at any time, request us to delete your personal data that are stored in our Website and mobile application. To do this, you can send an email to MandSHK.OnlineCustomerService@alfuttaim.com.
Our service providers and suppliers
In order to make certain services available to you and for the purposes of the pursuit of Legitimate Interests, we may need to share your personal data with some of our third party service providers including agents and contractors. These may include IT, delivery and marketing service providers, social media and research companies. We have no control over and will not be responsible for the usage of personal data by such third party service providers.
Aside from our service providers, Al-Futtaim and/or M&S will not disclose your personal data to any other third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.
We may share your data with the following individuals, bodies and organisations:
We have no control over and not responsible for the usage of personal data by such individuals, bodies and organisations.
Al-Futtaim may collect the following information about you:
Al-Futtaim is committed to keeping your personal data safe and secure.
Our security measures include: -
Al-Futtaim and/or M&S will never ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from Al-Futtaim and/or M&S asking you to do so, please ignore it and do not respond.
If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.
In addition, we recommend that you take the following security measures to enhance your online safety both in relation to Al-Futtaim and/or M&S and more generally –
You have the following rights:
If you wish to exercise any of the above rights, please contact us using the contact details set out below.
We are required to set out the legal basis for our ‘processing’ of personal data.
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Al-Futtaim collects and uses customers’ personal data because it is necessary for:
In general, we only rely on consent as a legal basis for processing in relation to sending direct marketing communications to customers via email or text message.
Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.
The normal legal basis for processing customer data, is that it is necessary for the Legitimate Interests of Al-Futtaim, including –
Our App may contain links to other sites operated by third-party companies with different privacy practices. You should remain alert when you follow any links to leave our App and read the privacy statements of other websites and mobile application. We have no control over and are not responsible for the personal data that may be collected and used, or the information you receive from such third parties.
If you have any questions about how Al-Futtaim uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us by any of the following means:
When contacting us, please remember to quote your name and contact details along with any correspondence reference you may have.