Returns & refunds

Items sold are non-refundable and non-exchangeable.

If you received an item that is damaged, faulty or have quality issues, let us know by sending us an email to MandSHK.OnlineCustomerService@alfuttaim.com with your order no. and pictures of your item within 3 days upon receipt of merchandise. The receipt of merchandise will serve as a proof of purchase.

Marks & Spencer Hong Kong reserves the right to amend terms & conditions and of final decision on all matters of disputes.